We ship all orders by Express Delivery. Your order will either be shipped by Toll Priority or Australia Post Express Post. We will determine what is the quickest method to your delivery address based on the respective delivery guides. As Toll Priority cannot deliver to PO Boxes, if your order has a PO Box as the delivery address then we will send it by Australia Post Express Post. Both delivery methods have tracking that will be provided to you by email once the order has shipped.
To track orders by Australia Post Express Post : track your order here
To track orders by Toll Priority : track your order here
Adult Costume Shop will not accept responsibility for losses within the Australian Postal System. If your shipment is not received within 2 business days of our shipment delivery email, please contact us immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request insurance, which will be uncharged to you as an additional cost. Should Toll or Australia Post deem an item to be delivered and you disagree, it is your responsibility to prove that you did not receive the parcel. Adult Costume Shop accepts that the item as being delivered. It is a customers responsibility to ensure they supply the correct delivery address. Should the parcel be rejected and returned to us, you will need to pay further postage costs to have the parcel shipped again.
Orders recived by 2pm will be dispatched same day for shipping, orders after 2pm will be dispatched next business day.
All parcels are packaged discretely.